IT Service Management is basically the administrative activities which are done by an organization in order to plan, design, deliver, manage and protect information technologies provided to clients. It mainly involves all departments of an organization like planning, designing, deploying, maintaining, updating, troubleshooting, training, and maintenance and protection of information technologies. These activities also involve technical activities like security management, access management, network security management and information assurance management. The focus of IT Service Management is to achieve business objectives by ensuring that IT investments are well managed and sustained. Click here for more detailed info.
IT Service management system focuses on the development and deployment of information technology systems by assimilating all processes involved, such as planning, design, programming, deployment, maintenance and operation of the IT solutions. With constant innovations in technology and strategic decisions made on how to enhance the IT service delivery process, the scope of the IT Service has increased. There has been a steady increase in demand for IT service management systems and their support services, which are continuously transformed through time.
The most important concept to understand about IT service delivery is its ability to provide and maintain the best practices in technology deployment and maintenance. It aims at providing a consistent and controlled set of processes so as to ensure the most effective use of IT resources, thereby allowing organizations to make the most of IT investments. These best practices are defined in the IT service catalog. IT Service management systems are designed to assist in aligning all the processes of an organization in a common goal, thereby increasing the productivity of employees and reducing costs of implementing IT solutions. This enables organizations to adopt IT services that have been recommended for them by the Service Support teams.
IT service management systems also help in aligning and integrating all the key processes of an organization, thereby removing the chances of missing out any important processes or measures. It helps in better utilization of IT investments and continuous improvement and reduces the cost involved in the implementation and deployment of IT solutions. Most service providers adopt continuous improvement processes to ensure that the systems they deploy and support are updated with technical information from time to time. They constantly review their processes and modify them according to the changing business requirements.
It can be said that there are four basic business processes: SCM (Search Engine Marketing), SMM (Social Media Marketing), CMS (Content Management Systems) and ERP (Enterprise Resource Planning). All the processes need to be implemented in a way that the business capabilities and the customer needs are met in a holistic manner. The empist IT service planning frameworks include business processes framework, business processes improvement plan and business process optimization plan. Some of the other frameworks that are available are business process modeling, business process template, business process optimization, business process discovery, business process consultancy, business process development, business process management and business process modeling template.
The IT service planning process helps in defining services and the associated strategies. These strategies are mostly implemented to improve the business processes. It is very important for every organization to define services as it enables the organizations to utilize its IT resources in the best possible way. Every department and every entity within an organization must first understand the IT service goals before implementing it. The goals should be defined in a way so that every employee is convinced about its importance and its role in his professional life. If you want your employees to work efficiently, then firstly you must first define services. For more detailed info about IT services see site: https://en.wikipedia.org/wiki/IT_service_management.